Shipping Information

SHIPPING AND RETURNS

Shipping Information:

All of the treats are fresh baked to order.  Treats will be shipped within 5 business days of orders being received.  If order is placed after 15:00 the following day will be considered the first day.

We ship worldwide at very competitive rates, including free shipping for orders starting at $75. Simply place your desired items in your cart to calculate the shipping rates.

Unfortunately, because we have to rely on someone else to deliver our somewhat delicate products, on occasion the treats could sustain a minimal amount of damage. We hope that you will understand that we are doing what we can to package your treats so they arrive safely.  If you receive crushed or damaged treats, please contact us at hello@pettreatery.com.

If you are dissatisfied with the product received for any reason, contact us at hello@pettreatery.com. It is important to us that you and your dogs and cats are delighted with our products, please let us know what happened so we can find a way to make things right.

Prefer not to ship? Come by and pick up your order. We are situated on beautiful Granville Island in Vancouver. Contact hello@pettreatery.com for more information.

Live in Vancouver, BC? We can deliver these lovely treats to you. Delivery charges do apply. 

The Granville Island Pet Treatery is family-owned by pet owners who love their dogs and cats.

We support the compassionate, humane and loving treatment of pets by donating our healthy treats to local charities that rescue, protect and improve the lives of animals.

When you purchase healthy pet treats from us

1% of all sales goes to the B.C. S.P.C.A.

Handcrafted in small batches on Granville Island, Vancouver, Canada. Canada Maple Leaf

Head Office: Unit #4 – 19349 94th Avenue, Surrey, B.C. Canada V4N 4E6
Email: hello@pettreatery.com
Phone: 1-604-882-7505

Here are a few tips for effective housebreaking:

Getting a new puppy is one of the most exciting experiences for a family or individual.

There are two different ways for showing your puppy what “Sit” means. Use whichever one works best for your dog.

 

Teaching leash manners can be challenging & frustrating to deal with!  Because dogs move faster than us, and have strong instinctive